Privacy policy

This Privacy Policy describes how muskalmahalpakistan.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit our site, we may collect some of your personal information, including your device’s information (version of web browser, IP address, the time zone you are purchasing from, cookie information) and how you interact with our site.

We may collect additional information but only when you contact us through our dedicated Contact page, phone call, or a text message through WhatsApp or mobile phone network.

Further information may be collected for when you decide to make a purchase via the shipping form where you type in your name, email address, home address, shipping address,

We may collect additional information when you decide to make a purchase, which is again to make the delivery process easier. 

This page serves to clearly explain any personal information we may collect and why we do so.

Device Information

When you visit our site, we could track:

  • Version of web browser
  • IP address
  • Time zone
  • Cookie information
  • How you use our site, including:
  • The products you search.
  • Products you checked but didn’t purchase.
  • What part of the website you spent the most and the least time on.
  • How many pages you visited.
  • How you interact with the site.

Why We Collect This Data

We gather device data to tailor your experience and show seasonal, personal, or location-based offers/discounts that may only apply to you based on season, buying history, or geographical area. 

This information is shared with our processor, Shopify, for assistance with operations like processing your order, hosting their online store, or securely managing transactions.

We also utilize your information to enhance our website, improving its quality and user navigation.

Order Information

If you buy a product from us, we may gather further details that you supply by completing the shipping form or by transmitting your information via any communication method. The details include:

  • Name (optional)
  • Email address (optional)
  • Billing address
  • Shipping address
  • Payment information including credit or debit card information.

This data is processed automatically via Shopify. It provides the checkout system, allowing order information to pass directly through their servers to finalize the transaction, manage shipping labels, and prevent payment fraud.

Purpose of Collection

We collect this data to arrange for shipping, process your payment, confirm your order, offer invoices, send tracking links, and inform you about any unforeseen delays that may slow down the delivery process or completely disable chances for delivery. 

In a nutshell, the information is collected to communicate with you regarding your package.

Customer Support Information

We may collect further information when you contact us through our dedicated contact pages. Such information includes:

  • Your name
  • Your email address

We gather this data to tailor your customer experience and help you with your issues. You can also reach us by calling us directly or sending a text message/voice note on WhatsApp at (+92) 326-3591271; in either case, we will only log your number.

Minors

This website is not meant for individuals younger than 14 years old.

We do not purposefully retain data about children under that age. If you think your child has provided their details, please reach out to us right away via our contact page so we can address the matter and ultimately erase the automatically saved information.

Sharing Personal Information

We share your personal information with Shopify, which is the host of our website. This information is automatically shared to make payment processing possible, which allows for the goods to be shipped to your shipping address.

You can learn more about how Shopify uses this information here.

Using Personal Information

We use your personal information to provide our services to you, which includes: 

  • Offering products for sale.
  • Processing payments.
  • Shipping and fulfillment of your order.
  • Keeping you up to date on new products, services, and offers.

Lawful Basis

If you are a resident of the European Economic Area (EEA), your personal information is processed according to the General Data Protection Regulation (GDPR) law. We gather and utilize your personal information solely for the purposes outlined below:

  • Performance of a Contract: We process your personal information (specified above) to process orders, ship products, issue receipts, and provide order updates or customer support.
  • Your Consent: We process your data for promotional purposes only when you have given us explicit consent to do so. 
  • Legitimate Business Interests: We process certain data (such as browsing activity, IP addresses, and order patterns) to prevent fraudulent transactions, secure our website, and analyze traffic to enhance user experience. 
  • Compliance with Legal Obligations: We retain transaction logs, tax invoices, and accounting records where required by applicable laws, financial regulations, and tax authorities.

We do not handle personal data based on public interest or vital interest reasons, since they are not relevant to our retail activities.

You can revoke your consent for promotional messages anytime by clicking the "unsubscribe" link in our emails or reaching out to us directly.

Retention

When you order an attar or any product from on this site, we store your personal information (as mentioned above) to maintain records and/or provide benefits/discounts that may exclusively apply to returning customers. This data is kept until you request total deletion.

Automatic Design Making

If you are an EEA resident, you have the right to contest processing based on automated decision-making (including profiling) when it has legal implications for you or significantly impacts you in other ways.

Shopify, our processor, uses automated decision-making to reduce fraud that lacks a legal or otherwise meaningful impact on you.

GDPR

If you are a resident of the European Economic Area (EEA), you have the right to access your personal information we hold about you. 

You can, at any time, ask for erasure, update, or correction of the saved data. If you would like to exercise these rights, please contact us through the dedicated contact page.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. 

For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper.

CCPA

For residents of California, you have the right to access the Personal Information we hold about you. To port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. For if you wish to exercise these rights, please contact us through the contact information.

Cookies

Cookies are a tiny piece of encrypted code saved on your browser when you enter a website. 

Oftentimes, when one enters a website, a prompt appears asking whether the person would like to accept cookies.

They are used to personalize your experience on the site. For example, let’s say a website uses a vigorous firewall to monitor incoming and outgoing traffic, now every time you switch pages, these vigorous checks would be a hurdle to bear.

We here at Musk Al Mahal use multiple types of cookies to personalize your experience and offer better services when you visit our website, such as:

Necessary & Functional Cookies

They allow you to navigate the store, add attars to your shopping cart, securely log in or check out, etc. These cookies allow you to perform basic features. Without them, keeping track of your cart while you browse different pages will not work. 

These cookies do not store personal details that identify you directly.

Performance & Analytics Cookies

These cookies collect anonymous information about how visitors interact with our site, this information includes, which pages are visited most, how much time is spent exploring a collection, and if error messages occur. 

This data is then shown into Shopify Analytics where we can see to improve site performance, fix technical bugs, and enhance your browsing experience.

Advertising & Marketing Cookies

These cookies are utilized to provide promotions and ads customized to your interests and attar preferences.

These cookies assist us in displaying relevant promotions that you are more likely to find appealing. They restrict the frequency with which you encounter a particular ad and allow us to track our advertising efforts.

Social Media & Third-Party Cookies

These cookies are placed by external services incorporated into our website, such as embedded videos, customer support tools, or social media sharing features (like Instagram or Facebook).

They enable you to engage with outside platforms effortlessly and can monitor your online activity across various sites to create a profile of your preferences.

Do Not Track

Do not track is a signal sent by your browser to stop data gathering. 

Nonetheless, there are no specific regulations that clearly outline how to handle this request. 

We will not change our data collection process based on this request. If you want your data not to be collected, please reach out to us via our specific Contact Us page.

Changes

We might revise this Privacy Policy periodically to account for changes in our practices or for other legal or regulatory purposes. You are requested to review the policy each time prior to buying a product.

Contact Information

As we continuously said in the policy, for any information you require about our products, privacy policy, or any other policy, feel free to reach out via our designated contact page.